Refund Policy

1. Scope

This policy covers purchases of the TradeSystem Discipline Challenge and other TradeSystem products or simulated programmes made through our payment platform. Product-specific terms may identify when a purchase, reset or attempt becomes used. Applicable mandatory law and payment-platform requirements control wherever they require a different outcome.

2. Before you start a Discipline Challenge attempt

A Discipline Challenge purchase gives you one attempt. While that attempt is still unused, a refund request may be reviewed in line with this policy, the requirements of the payment platform and applicable law. This policy does not create a guaranteed refund right beyond those requirements.

3. After you start a Discipline Challenge attempt

Once you start the Discipline Challenge and your attempt is consumed, the purchase is considered used. A used attempt is non-refundable except where applicable mandatory law or payment-platform policy requires otherwise.

4. Other products, accounts and resets

For another TradeSystem product, simulated Prop account, reset or similar purchase, the applicable product or programme terms shown for that purchase determine when the purchase is provisioned and when it becomes used. Unless those terms expressly provide a different rule, TradeSystem does not promise a refund after a purchased product or programme access has been used, except where mandatory law or payment-platform policy requires one.

5. Refunds of unused purchases

If a purchase is refunded or reversed while the associated attempt, account credit or other purchased entitlement is still unused, that unused entitlement may be revoked and can no longer be started or activated.

6. Refunds or chargebacks after use

A refund or chargeback raised after a simulated programme has been used does not erase its simulated trading records, performance history, journal, agreement acceptance or audit history. Those records may be retained for integrity, fraud prevention, accounting, dispute and legal purposes, and the commercial status of the purchase may be flagged for review.

7. Simulated programmes and Performance Rewards

A TradeSystem Discipline Challenge or Prop programme is a simulated programme, not a customer brokerage account and not an account holding customer live trading capital. Any Performance Reward described by an applicable programme agreement is a conditional contractual programme benefit based on qualifying simulated performance and is separate from the refund status of the purchase that provided programme access. Refund or payment disputes remain subject to the applicable programme agreement, this policy, the payment platform and mandatory law.

8. How to request a refund

Contact TradeSystem support with your account email and the purchase reference. We review requests under the applicable product terms, this policy, payment-platform requirements and applicable law. Where mandatory consumer law or the payment platform grants you a stronger right, that right applies.